PHWS Helps Builders Provide
a Better Home Buying Experience

About Us

PHWS has operated for nearly 20 years. Starting in Southern California in 1997, the company has expanded throughout the state and into Arizona and North Carolina.

PHWS is a third party new home customer care and builder warranty callback management service.

PHWS provides new homebuilders a complete customer service and warranty management department. We manage pre-delivery, post-closing and the entire statute of repose period, which in many states is 10 years. PWHS enhances the new home buyer’s experience with their builder and keeps everyone on track to deliver a better customer experience.

Our Team

Jason Wilson

Jason was raised in the family business of building homes and renovating properties. Straight out of high school he joined the carpenters union as a framer and spent his spare time in plumbing and finish carpentry. A desire to serve his country brought Jason to the U.S. Navy in 1992 where he added welding to his ever growing trade skills. In 1997, PHWS opened its doors.

As CEO, Jason has worked with more than 275 new home builders and developers, delivering over 26,000 new single family residences and condominiums. He is personally invested in each client. With an eye toward business development and better business practices and systems, PHWS is poised to lead the industry in customer care.

Team Members

George Castillo, Sonia Castillo, David Blank, Jazbeth Giron, Marc Steele, Cody Fischer, Scott Hurd

Franchise Opportunities

Join the Team

PHWS is proud to offer nationwide franchising opportunities. As the building industry evolves and more developers outsource their customer care, the demand for services provided by a PHWS franchise will only increase. Contact us today to learn more about opening a PHWS franchise in your area.

Frequently Asked Questions

What type of franchise is available?

We franchise the right for you to establish and operate a third-party warranty service company. The PHWS system is designed to provide services to builders and allow them to outsource the warranty services portion of their business.

How much does the franchise cost?

The estimated initial investment for a franchise is $97,750 to $146,825.

How much is the fee for continuing support services?

The continuing services or “royalty” fee is 7% of your gross sales, to be paid monthly. This fee entitles you to use the PHWS service mark, as well as providing access to our distinctive system, marketing assistance, ongoing business development and counseling, and additional benefits.

Will I have an exclusive territory?

Yes. We will grant you a territory (called a “service area”) defined by zip codes, counties or other physical, political or natural boundaries.

What about advertising?

PHWS’ name and reputation are important parts of our business. Franchisees must spend a minimum of $1,000 to $3,000 on grand-opening advertising during the first three months of operations. You must also spend at least 2% of your gross sales per month or $1,000 on local advertising.

How much training is provided?

The initial training covers all material aspects of operating a PHWS franchise, and is comprised of both classroom and on-the-job training.

What is the term of the franchise agreement?

The initial term is 10 years from the date the franchise agreement is signed. The franchise is renewable for two additional successive terms of 10 years each, providing you have complied with the provisions of the franchise agreement.

What is my next step?

Please call us at 800.523.7246 and ask for a franchise representative. We look forward to speaking with you.

“Thank you PHWS. You are true professionals in every way. The results show what a team can accomplish.”


Bovis Lend Lease, General Contractor
One Rincon Hill, San Francisco